IT Support Specialist II

**Method Technologies is looking for our next great Support Specialist II.** We're looking for someone who enjoys solving problems, learning new technologies, and figuring out **why** something broke—not just getting it working again. The kind of person who sees a strange issue, gets curious, and starts digging. Maybe you've found yourself reviewing logs at 4:45 PM because you *need* to know what happened. Maybe you've said, "That doesn't make any sense..." five times in a row before eventually finding the answer. Maybe you've spent an hour troubleshooting an issue only to discover it was exactly what the error message told you from the beginning. If you've ever opened six browser tabs, three PowerShell windows, and started digging through documentation before your coffee got cold, we should probably talk. No two days look exactly the same. The variety is one of the things our team enjoys most about working in managed services. This role is a great fit for someone who enjoys being challenged. In a typical week, you might: - Troubleshoot a Microsoft 365 authentication issue - Investigate a networking outage - Work with a vendor to resolve an application problem - Review backup failures - Assist with a server migration - Deploy hardware for a client - Participate in an onboarding project for a new customer - Figure out why a printer has suddenly decided it no longer believes in DHCP - Acting as escalation point for other techs - Driving troubleshooting efforts and best practices - Finding process gaps and training techs You'll work across Microsoft 365, networking, backups, security, servers, cloud platforms, business applications, and everything in between. Some days you'll solve five straightforward issues before lunch. Other days you'll spend hours tracking down one particularly stubborn problem. Both are part of the job, and both help make you a better technician. We're looking for a solid technician who enjoys solving problems, works well with people, takes ownership of their work, and genuinely wants to continue growing. At Method, we care just as much about communication, ownership, follow-through, and customer experience as we do technical ability. Technical skills are important, but the technicians who thrive here are the ones who see issues through to resolution, communicate well, and take pride in doing quality work. Yes, you'll be busy. Yes, you'll be exposed to a wide range of technologies. Yes, sometimes you'll spend twenty minutes troubleshooting something before discovering the monitor isn't turned on. Also, yes, we have a kitchen. The snack situation is strong. ### Why We'll Want to Hire You - You live in Southern California. Our corporate office is located in Cypress, and we are currently only considering local candidates. - You communicate well. Technology is only part of the job. You'll be working directly with clients, vendors, and teammates, so being able to explain technical issues clearly is important. - You have experience supporting Microsoft 365, Windows environments, networking, backups, and other business technology systems. - You understand that solving the technical issue is only part of the job. Clients should feel informed and confident throughout the support process. - You enjoy learning. Technology changes constantly, and we invest heavily in professional development, training, and knowledge sharing. - You are organized. You can manage multiple priorities, document your work, and keep track of details without relying entirely on a desk covered in sticky notes. - You take ownership. When something is assigned to you, people know it won't be forgotten. - You can balance moving quickly with doing quality work. We value efficiency, but not at the expense of thoroughness. ### What You'll Be Doing The Support Specialist II serves as a technical resource for our clients and internal teams. You'll be responsible for resolving technical issues, supporting client environments, participating in projects,…