IT Support Specialist II

Job Location San Antonio, Texas, United States Tracking Code 1353-383 Position Type Full-Time/Regular Core4ce is hiring an IT Support Specialist to join the team in San Antonio, Texas. Responsibilities: Monitor and answer service desk calls and emails to assist customers requiring technical support Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership Add detailed work notes to all assigned tickets until resolved or escalated to another team Provide status updates when requested Move, setup, and/or install IT hardware for customers Troubleshoot and repair/resolve various issues/requests for peripheral devices Install, troubleshoot, and resolve software issues/requests Provide desk-side end user support when necessary Update and document inventory changes when necessary This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Requirements: Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software Must be able to lift 50 lbs 2 years of professional experience in information technology or a directly related field Proven experience providing IT support to users via phone, email, and/or in person Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products Security+ Required Must be able to acquire T3 Suitability clearance Preferred: Bachelor’s degree from an accredited university One or more IT certifications such as A+, Network+, ITIL, etc Why Work for Us? Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes. We offer: 401(k) with 100% company match on the first 6% deferred, with immediate vesting Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce Unlimited access to training and certifications, with no pre-set cap on eligible professional development Tuition assistance for job-related degrees and courses Paid parental leave, PTO that grows with tenure, and generous holiday schedules Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. Join us to build a career that matters—supported by a company that invests in you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status. *Core4ce provides the listed pay range for this position as a general guideline only and not as a guarantee of compensation or salary. Final offers may take into account a variety of factors, including, but not limited to, job responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data alignment, any applicable collective bargaining agreement, and other legal requirements. Salary Range $55,000.00 - $62,000.00 Salary Currency USD Salary Type Daily