IT Support Specialist I

IT Support Specialist I — Massachusetts FLSA Status: Non-exempt Location: Leominster, Massachusetts Reports To: Helpdesk Manager Job Purpose Aspire Living & Learning is seeking an IT Support Specialist I to support the agency’s computer network, hardware, and software , ensuring that group homes and offices operate smoothly, reliably, and securely. This role provides remote and on-site technical support through phone, in person, and remote management. Key Responsibilities p]:inline" data-streamdown="list-item"> Provide technical support for computer systems, hardware, software, and standard applications ; troubleshoot issues and deliver timely resolutions or workarounds. p]:inline" data-streamdown="list-item"> Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one support and support for group meetings. p]:inline" data-streamdown="list-item"> Work with staff and vendors to diagnose and resolve software and data-related issues , and provide program orientation and training. p]:inline" data-streamdown="list-item"> Set up mobile devices including iPhones, iPads, and Chromebooks . p]:inline" data-streamdown="list-item"> Install, configure, relocate, troubleshoot, and support PC hardware and software . p]:inline" data-streamdown="list-item"> Install, configure, and troubleshoot computer peripherals and equipment (e.g., printers, scanners, digital cameras, and other devices). p]:inline" data-streamdown="list-item"> Support and coordinate Information Systems projects , including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation . p]:inline" data-streamdown="list-item"> Manage and coordinate regional vendor relationships . p]:inline" data-streamdown="list-item"> Prepare activity and project status reports . p]:inline" data-streamdown="list-item"> Contribute to a positive, productive workplace culture and support team morale and performance. p]:inline" data-streamdown="list-item"> Participate in required training sessions and conduct training as assigned. p]:inline" data-streamdown="list-item"> Perform additional duties assigned by supervisors or team leaders; accept reassignment as needed. Qualifications p]:inline" data-streamdown="list-item"> Associate degree or better in computer engineering, or equivalent experience . p]:inline" data-streamdown="list-item"> Minimum 2 years of experience providing user support with a high level of customer service. p]:inline" data-streamdown="list-item"> Minimum 2 years experience with Windows, iOS, and macOS operating systems. p]:inline" data-streamdown="list-item"> Minimum 1 year experience in cloud computing , specifically Microsoft Azure . p]:inline" data-streamdown="list-item"> Minimum 2 years experience working with PC hardware and configuration/settings. p]:inline" data-streamdown="list-item"> Must have satisfactory background checks . p]:inline" data-streamdown="list-item"> Valid driver’s license and a safe driving record. Skills and Abilities p]:inline" data-streamdown="list-item"> Working knowledge of Active Directory and Microsoft 365 , including basic user account support, password resets, and routine user support tasks. p]:inline" data-streamdown="list-item"> Knowledge of ABM (Apple Business Management) . p]:inline" data-streamdown="list-item"> Strong troubleshooting skills to diagnose and resolve hardware, software, and device issues. p]:inline" data-streamdown="list-item"> Basic network troubleshooting skills, including identifying and resolving common connectivity problems. p]:inline" data-streamdown="list-item"> Self-motivated with a strong work ethic and commitment to quality. Working Conditions p]:inline" data-streamdown="list-item"> Periodic travel to group homes and other state offices. p]:inline" data-streamdown="list-item"> Frequent requirements: walking, sitting, fine hand manipulation, handling/reaching, and using a keyboard and display terminal. p…