IT Support Specialist - Contract - Troy, MI - Onsite

**Role: IT Support Specialist** **Location: Troy, MI** **Work Mode: Onsite** **Employment Type: Long Term Contract** **Interview Mode: First phone then in-person** - We are seeking an **IT Support Specialist** to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions. ### Key Responsibilities: - Provide onsite technical support and troubleshooting for end users, including judges and judicial staff. - Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications. - Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies. - Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems. - Assist users with “How do I?” questions and provide guidance on the everyday use of technology. - Learn and support court-specific applications and systems, including document management solutions. - Work with and escalate complex technical issues to the County IT team and other support groups as needed. - Provide professional and responsive customer service to court staff and the public. - Document issues, resolutions, and support activities as required. - ### Required/Preferred Skills: - Experience providing **desktop support, help desk support, or end-user technical support**. - Strong troubleshooting skills for **Windows PCs, hardware, software, and peripherals**. - Experience supporting **audio/visual equipment, video conferencing, or courtroom technology** is highly desirable. - Familiarity with **Zoom or similar video conferencing platforms**. - Experience with **Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio**. - Ability to quickly learn and support specialized applications and technology systems. - Strong communication, customer service, and problem-solving skills. - Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.