IT Support Specialist (103293)

**Job Summary** The IT Support Specialists is responsible for Maintaining and administering computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations. **Duties and Responsibilities** - Support Windows 11 fat clients and WYSE Thin OS thin clients - Proficiency with Active Directory 2016 and & Entra ID with the ability to adapt AD to meet business needs - Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues) - Overall understanding of TCP/IP networks and phone systems - Laptop and desktop computer imaging, setup, and configuration - Ability to communicate complex technical issues to both technical and non-technical audiences - Creation and upkeep of computer images to ensure standardized configurations across systems - Generate technical support documentation, contributing to both the tech and user knowledge bases - Document incidents and requests according to ITIL standards - Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.) - Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors - Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality - Documents, tracks and monitors user issues to ensure proper resolution and tracking - Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration - Be the point of contact for vendor support and troubleshooting - Maintain a HIPAA compliant work environment - Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service - Performs other duties that may be necessary or in the best interest of the organization **Experience Requirements** - 2-4 years information technology, computer science or related field experience - Minimum 2 years supporting PC’s and servers in an enterprise environment - A+, Net+ or Serv+ certifications strongly preferred - Experience with MS Windows 11, Server 2016+, MS Office Suite, IP networks and subnets, active directory accounts and GPO, Network and USB printers/scanners, Login batch files - Ability to work under time restraints and pressure while maintain accuracy and quality of work **Knowledge, Skills and Abilities Requirements** - Proficient in Microsoft Operating Systems and Applications (Windows, Windows Server, Office) - Exceptional analytical and logical troubling shooting skills for Computer and Network issues - Windows Server Administration (Active Directory, DNS, File, User provisioning, Printing) - Hardware and Software provisioning (Imaging, Machine setup/build, software installation, troubleshooting) - MS Exchange / Outlook support - Network Infrastructure Administration (Firewall, IP Addressing, Monitoring, Security, Switches, Wireless) - Storage and Disaster Recovery Knowledge - Customer-focused with excellent written, listening and verbal communication skills - Ability to follow or provide verbal & written instructions with sufficient grammar and spelling - Specialty knowledge of systems relating to job function - Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines **Supervisory Responsibilities** - This position has no supervisory responsibilities.