IT Support Services

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions. **Responsibilities include:** - Support SharePoint site creation, updates, access management, and basic troubleshooting - Meet with customers to gather requirements and deliver out of the box SharePoint solutions - Assist with SharePoint migrations, upgrades, documentation, and user training - Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets - Perform basic system administration including account management, software configuration, and data process maintenance - Review and communicate IT outage notices and maintain situational awareness of IT operations - Research and resolve IT user questions or escalate when needed - Complete desktop/laptop/tablet/printer setup and troubleshooting - Install and update software and assist with ad hoc IT projects - Support video conferencing setups, loaner equipment, software license coordination, and VIP support - Provide remote support for off site users - Log, document, and resolve issues professionally and efficiently - Participate in team projects and complete other assigned duties **Minimum Requirements:** - Strong technical aptitude with the ability to learn new systems quickly - Clear, professional verbal and written communication skills - Excellent customer service and interpersonal skills - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Basic experience with SharePoint (support or simple development) - Familiarity with Microsoft Office and general IT troubleshooting practices **Preferred Qualifications:** - Experience in helpdesk, customer support, or application support - Experience supporting both Windows and Mac environments - Experience with SharePoint Online, Power Apps, Power Automate, Power BI - Familiarity with JIRA or similar tracking tools - Understanding of SDLC and standard IT procedures/work instructions - Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only) **Education and Relevant Work Experience:** - A BS/BA degree in an information technology field related field or equivalent experience in related field**.** **ARES Benefits:** ARES offers a competitive compensation and benefit package. Full time employees may participate in: - Medical Insurance - Dental Insurance - Vision Insurance - HSA/FSA Accounts - Life & Disability Insurance - Critical Illness & Accident Insurance - ESOP - 401(k) Plan - Paid Time Off & Holidays **ARES is an equal opportunity employer and complies with E-Verify.** We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a