Information Technology Support IB positions focus on delivering results in their domain. This page aggregates open Information Technology Support IB roles and what employers typically expect.
# IT Support ## Position Summary Provide technical support to end users and assist with hardware, software, and IT infrastructure needs. * * * ## Responsibilities - Resolve end user issues and requests with a positive and helpful attitude. - Install and configure FII-approved software. - Identify, resolve, or escalate software and hardware issues to the proper teams. - Image and deploy laptops and desktops. - Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests. - Manage and support mobile phones through Verizon MDM. - Create and manage user login accounts in Active Directory. - Maintain team inventory, software databases, and procedural databases. - Create and modify SOPs, how-to guides, and procedural documentation. - Update software libraries. - Support and maintain conference room conferencing equipment. - Research and answer technical questions from other FII departments. - Perform inventories and audits. - Assist the OT production IT support team when needed. - Provide support for corporate events. - Act as liaison for Google partner accounts. - Help maintain printers by replacing toner and ink and coordinating repairs. * * * ## Requirements - Bachelor's degree in Computer Science or equivalent experience. - Strong customer support skills. ##
Salary estimate
$102,000 – $138,000/yr
Provided by the employer.
Resume tips for Information Technology Support IB applicants
Lead with measurable achievements relevant to Information Technology Support IB (numbers, scope, impact).
Mirror the exact keywords from the Information Technology Support IB posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names.
Keep it to one page for early-career, two pages for senior Information Technology Support IB candidates.
Interview preparation
Prepare concrete STAR-format stories that show Information Technology Support IB outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Information Technology Support IB problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
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