IT Support Engineer (Tier 1)

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning. **Why CubX?** At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: - Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. - Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. - Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. **Want to see what what It’s really like to work at CubX?** [What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN) ### Responsibilities - Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms - Manage and prioritize your ticket queue effectively - Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications - Troubleshoot desktop, hardware, and basic networking problems - Maintain precise and up-to-date ticket documentation - Assist with user onboarding, device setup, and minor projects - Communicate clearly and professionally with clients - Participate in occasional after-hours or on-call support - Proactively identify and address potential issues before they escalate - **Minimum of 1 year of practical IT support experience (mandatory)** (Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable) - Capable of handling Tier 1 support tasks independently without needing constant supervision. - Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment. - Microsoft 365 (**mandatory** – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive. - Desktop support (**mandatory** – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations. - Networking (**mandatory** – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access. - Excellent communication skills when interacting with end users. - Ability to manage and prioritize multiple support tickets efficiently. - Eligible to work in the United States. - Available for a rotating on-call schedule. - Experience in a Help Desk role is highly desirable. - Experience with macOS support is a plus. - Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus. - An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus. - Competitive salary of $40,000 –$55,000 USD - Paid time off and company holidays - Health, dental, and vision insurance options - 401(k) retirement plan with company match - On-site gym for employee wellness - Modern, collaborative office environment - Ongoing training and professional development - Opportunity to work with cutting-edge technolog…