IT Support Engineer

IT Support Engineer – FinTech Investment Banking Location: New York City Work Model: Hybrid (4 days in office, 1 days remote) Position Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment. The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment. Company Description Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M&A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault). The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs & Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M&A, and investment banking groups of Goldman Sachs & Co. in New York, San Francisco, London, and Los Angeles. Role Description Responsibilities include: Serve as the primary point of contact for desktop and end-user technical support in the New York office Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices Image, deploy, configure, and maintain laptops and workstations Provision and deprovision user accounts, laptops, and equipment for new hires and departures Create and administer Active Directory and Microsoft Entra ID user accounts Manage/administer enterprise AI (artificial intelligence) tools and platforms Manage NTFS file permissions, security groups, and shared resources Support conference room technology, Microsoft Teams, Zoom, and AV equipment Assist with local office networking, hardware installations, and cabling Maintain accurate IT asset inventory and technical documentation Coordinate with vendors and senior IT staff to resolve infrastructure issues Escalate complex issues appropriately while maintaining ownership through resolution Deliver responsive, professional, white-glove technical support to employees at all levels of the organization Must Have 1–3 years of IT support, desktop support, or systems administration experience Strong troubleshooting and analytical problem-solving skills Experience supporting Windows 10/11 environments Microsoft 365 administration and end-user support Experience imaging, deploying, and configuring Windows laptops Basic Active Directory administration Excellent documentation and organizational skills Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals Outstanding customer service skills with a strong sense of urgency Ability to prioritize multiple tasks in a fast-paced environment Nice to Have Microsoft Entra ID (Azure AD) Microsoft Intune and Windows Autopilot Microsoft Azure Conditional Access and Multi-Factor Authentication (MFA) Windows Server administration Remote Desktop Services (RDS) PowerShell scripting VLANs, VPNs, firewalls, and network troubleshooting SonicWall and/or Meraki networking equipment PKI / Certificate management Nutanix virtualization Linux administration Cybersecurity best practices General Requirements U.S. work authorizati…