IT Support

**Overview** This position will work at ECPI University’s Virginia Beach, VA location. **Good Faith Pay Range: In accordance with Virginia law, the good-faith pay range for this position is $40,000 - $46,000 per year. Actual compensation will be determined based on the candidate's qualifications, education, experience, skills, and other legitimate business factors.** **Working hours - M-F 8am - 5pm ET** **Transform your Career at ECPI University** Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit http://www.ecpi.edu/employment to learn more about how you can help people improve their lives through education. The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. **Responsibilities** - Install desktop operating systems. - Configure and troubleshoot hardware. - Monitor and respond to helpdesk requests. - Gather support issues information and analyze the symptoms and figure out the underlying problem. - Escalate helpdesk requests to tier 2 and tier 3 personnel. - Assist students, faculty, and staff with access to IT services provided. - Create student accounts before each term start. - Manage the network cable plant. - Configure and manage classroom images. - Maintain software and hardware inventories. - All other duties and responsibilities as assigned. **Qualifications** **Education/Experience** - AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply) - 0-5 years previous experience as a consumer support technician **Skills/Abilities** - Excellent customer service skills - Excellent oral and written communication skills - Detail oriented - Ability to lift 5-25 pounds safely **Benefits of Employment** ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click [HERE](https://www.ecpi.edu/sites/default/files/2024-01/975404976-ECPI-employment-benefits-page-2024jan.pdf). **Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.**