IT Support Associate

IT Support Associate **Status:** Full Time **Location:** Morarity, NM **Who Are We:** Sceye is a high-growth technology company, building the next generation of instant communications, imaging and remote sensing infrastructure through stratospheric platforms. Our lighter-than-air high-altitude platform systems (LTA HAPS) are capable of maintaining position over an operational area in the stratosphere (altitudes of 18 – 21km). They can carry multiple telecommunications, imaging and remote sensing payloads, providing unique functionality, cost, environmental and societal advantages. Our HAPS can be deployed in a matter of days and at a fraction of the cost of traditional infrastructure solutions. This makes them an ideal solution for providing telecommunications connectivity, emergency solutions in the event of natural or other disasters, environmental and infrastructure monitoring, Earth observation and a range of defense applications. Our customers & partners include some of the largest global telecommunications companies, infrastructure operators, climate researchers, civil and defense agencies. At Sceye, we aim high, and we want you to join us at the stratospheric edge of innovation. As part of our mission-driven team, you’ll contribute to building breakthrough technologies that are changing the way we connect and observe the world. We are looking for individuals who bring not only deep expertise but also bold vision and an unwavering commitment to excellence. **Position Summary:** Sceye is seeking a motivated and customer-focused IT Support Associate to join our growing team. This role is ideal for someone early in their IT career who enjoys solving technical issues, helping people, and learning new technologies. The IT Support Associate will provide first-line technical support to employees while assisting with user account management, hardware maintenance, software installations, and general IT operations. This position offers an excellent opportunity to grow your technical skills while supporting a cutting-edge aerospace company developing high-altitude platform systems. **Job Purpose:** - Partner with IT Manager for employee IT support requests. - Troubleshoot hardware, software, printer, and network connectivity issues. - Install, configure, and maintain laptops and desktop computers. - Set up new employee workstations, including hardware, software, and peripherals. - Assist with onboarding and offboarding by creating and disabling user accounts and preparing equipment. - Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. - Assist with password resets, multi-factor authentication (MFA), and user account administration. - Maintain IT inventory, including computers, monitors, phones, and accessories. - Install software updates and perform routine system maintenance. - Assist with conference room technology and audio/video equipment. - Document technical issues, resolutions, and IT procedures. - Escalate complex issues to IT Manager. - Help maintain cybersecurity best practices and assist users with security awareness. - Support occasional after-hours or weekend activities during company events or maintenance windows. **What We’re Looking For:** - Associate degree in Information Technology, Computer Science, or related field **or** equivalent technical experience. - 3-5 years of IT support or Help Desk experience - Basic understanding of: - Windows 10/11 - Microsoft 365 - Active Directory - Computer hardware - Networking fundamentals - Strong troubleshooting and problem-solving skills. - Excellent customer service and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Valid driver's license. **Preferred** - CompTIA A+, Network+, or similar certification. - Experience with: - Microsoft Intune - Azure Active Directory (Entra ID) - Microsoft Endpoint Manager - Ticketing systems - Mobile device management (MDM) **Knowledge, Skills & Abilities** -…