IT Support Analyst

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it. OUR MISSION True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground. OUR VALUES Be the offset. We create asymmetric advantages with creativity and ingenuity. What would it take? We challenge assumptions to deliver ambitious results. It’s the people. Our team is our competitive advantage and we are better together. YOUR MISSION We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure . RESPONSIBILITIES Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions. Troubleshoot and resolve technical issues related to computer systems, networks, and hardware. Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). Install, configure, and maintain computer systems, networks, and hardware. Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security. Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling. Collaborate with other IT team members to ensure timely resolution of technical issues. Participate in demanding on-call rotations to provide IT/Technical support 24/7. This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission. QUALIFICATIONS Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications) Minimum 3+ years of experience in IT support or end-user desktop support Strong knowledge of computer systems, networks, and hardware Excellent troubleshooting and problem-solving skills Proficient in Bash/Shell scripting Demonstrated proficiency with Windows and Mac OS Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix) Experience with remote support tools and technologies Experience with cloud-based technologies and services (e.g., Azure) Developing recommendations for procedures to prevent problems. Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed. Experience with Cisco networking equipment Experience with Automations of basic tasks using Bash/Shell/Python scripts COMPENSATION Base Salary: $70,000-$95,000 Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. ADDITIONAL REQUIREMENTS Ability to maintain or obtain TS/SCI clearance Work Location —this role will be fully onsite at our new Long Beach facility. Work environment —the work environment; temperature,…