IT Support Analyst

POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast! The Impact You’ll Make As our IT Support Analyst , you will be the backbone of Incode's day-to-day technology operations. As the first point of contact for employee IT needs, you'll ensure our global teams stay productive by delivering exceptional support across hardware, software, identity, and collaboration tools. Beyond resolving issues, you'll improve IT processes, strengthen operational efficiency, and help create a seamless technology experience that enables every team to do their best work. What You’ll Own & Drive Employee IT Support – Deliver responsive Level 1–2 technical support, troubleshooting software, hardware, connectivity, and access issues while providing an outstanding employee experience. Identity & Access Management – Manage user provisioning and de-provisioning workflows, ensuring secure onboarding, offboarding, and access management across company systems. Endpoint & Device Lifecycle – Oversee endpoint deployment, asset tracking, device reallocation, inventory accuracy, and lifecycle management for company hardware. Collaboration Technology – Provision, maintain, and support workplace collaboration tools, including Zoom Rooms, Zoom licensing, Slack, Microsoft 365, and other productivity platforms. Office Technology Operations – Ensure office technology and services remain reliable by providing onsite support, maintaining meeting room technology, and resolving infrastructure-related issues. IT Process Improvement – Create and document IT procedures, user administration guidelines, and security best practices while identifying opportunities to automate repetitive workflows. Vendor & License Management – Coordinate hardware procurement, software licensing, vendor relationships, and technology purchasing to support business needs efficiently. Operational Excellence – Apply critical thinking to resolve complex technical issues, continuously improving service quality, response times, and employee satisfaction. The Qualities That Set You Apart Problem Solver – You approach technical challenges with curiosity, gathering the right context to deliver effective and lasting solutions. Customer-First Mindset – You enjoy helping people and create exceptional support experiences through clear communication and responsiveness. Ownership Mentality – You take responsibility from issue identification through resolution, ensuring nothing falls through the cracks. Process Improver – You naturally identify inefficiencies and look for opportunities to automate, standardize, and optimize IT operations. Organized & Detail-Oriented – You maintain accurate inventories, documentation, and asset records while managing multiple priorities effectively. Collaborative Partner – You work seamlessly across teams, supporting employees, coordinating with vendors, and contribu…