IT Support Analyst

## Company Description **Who we are** We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them. You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams. Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. ## Job Description **The role** Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation aimed at enhancing user-facing technology support, streamlining operations, and embedding AI-driven efficiencies. The ideal candidate will have a strong background in applications and device support, excellent multitasking abilities, advanced problem-solving skills, and a proactive approach to delivering exceptional service in a dynamic, multilingual, and AI-enhanced environment. You will report directly to the IT Service Manager and play a key role in supporting our firm’s commitment to innovation, operational excellence, and client centricity. **Key responsibilities** - Provide comprehensive support for applications including Microsoft Office, Document Management Systems (e.g., iManage), and other legal software. - Deliver technical support for Windows 11, Azure Virtual Desktop, and mobile devices (phones/tablets). - Support software deployment and troubleshooting via the Company Portal and Intune. - Promote chat-first support to enable AI-assisted triage, dynamic translation, and faster resolution. - Leverage AI tools (e.g., Microsoft Copilot, Customer Experience Tools such as NexThink) for ticket triage, troubleshooting, knowledge base generation and proactive support. - Collaborate with infrastructure teams to support self-service and request automation services. - Participate in weekly service desk meetings and provide status updates. - Set up and support Teams, Cisco WebEx, and other A/V conferencing systems, especially for complex client-facing meetings. - Assist with Wi-Fi connectivity and other client technology needs. - Create and maintain technical documentation and knowledge base articles. - Install, troubleshoot, and administer MS Authenticator and other security tools. - Participate in the department’s on-call rotation to provide remote, after-hours support. - Contribute to the development and promotion of the Tech Hub as the go-to point for in-office support. - Assist with technology requests such as helping clients connect to Wi-Fi and connecting Microsoft Teams meetings in conference rooms. - Provide clerical and administrative support, as needed. - Perform other duties and projects as assigned. ## Qualifications **Your experience** - 3+ years of IT support experience in a professional services environ…