IT Specialist 3

## Company Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The IT Specialist 3 (Low-Code Solutions Specialist / Department Solutions Advisor) leads and delivers all low-code, no-code, CRM, workflow automation, reporting, dashboard, and AI-assisted application work for the Technical Business Relationship Management and Department Solutions Team. This position is the team's sole technical lead for low-code delivery, combining solution design leadership, platform governance, and hands-on application configuration in a single role. It contributes to enterprise standards, scalable solution patterns, and platform governance practices that strengthen the City's low-code ecosystem. This position works with Technical Relationship Managers and department stakeholders to build practical applications, dashboards, forms, reports, workflows, automations, and CRM-style tools that support department operations, applying reusable solution patterns (intake, workflow, notifications, reporting, CRM tracking) across multiple platforms, from initial design through configuration, testing, training, and ongoing support. The role is both technical and department-facing. The position sets and maintains the team's low-code standards, evaluates platform fit, participates in requirements discussions and department discovery, supports application configuration, assists with testing and training, documents solutions, builds and maintains service catalog technical content, partners with OIT's training team, and supports change management, user adoption, and communication activities to ensure successful implementation. ## Job Description **Essential Functions (but not limited to)** - **Low-Code Solution Leadership and Standards** - Serve as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery. - Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff. - **Application Configuration and Support** - Build and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms. - Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows. - **Service Catalog: Technical Content** - Provide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog. - Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy. - Flag license or seat availability issues observed during configuration work. - Flag platform limitations that should be reflected in the catalog's guidance on when a tool is not the right fit. - **Department-Facing Support** - Participate in department meetings when application requirements or user…