IT SME BPM (business process management)

Next-Link · Remote

RemoteFull-timeTechnologyMid Level$179,000–$241,000/yr

About the Information Technology Sme Bpm role

Information Technology Sme Bpm positions focus on delivering results in their domain. This page aggregates open Information Technology Sme Bpm roles and what employers typically expect.

This is a remote position. Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors. **Key Responsibilities** Platform Administration & Support - Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments) - Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades) - Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys - Manage user groups, roles, permissions, access, and IDS-based account sync - Troubleshoot issues, lead upgrades/patches, maintain knowledge base. User Support - Handle incidents, change/access requests; liaise with vendor support - Maintain user guides, training materials, KPI dashboards, master data Project Evaluation - Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support Process Management & Optimization - Support process documentation/modeling per BPM standards - Run mapping workshops and improvement initiatives - Maintain process repository & documentation Workflow Automation - Design/configure automated workflows (rules, approvals, notifications, routing) - Build/maintain JavaScript forms for TIM customization - Identify automation opportunities Integration & Architecture - Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams Governance, Stakeholder & Reporting - Ensure policy/audit/regulatory compliance; maintain documentation. - Act as liaison between business, IT, and vendors. - Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports. ### Requirements - **Education:** Bachelor's in IT, CS, Business Info Systems, Engineering, or related - **Experience:** 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work - **Technical:** iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools - *Nice to have:* PowerBI/Fabric, Azure Cloud, SQL/Oracle/T-SQL, ORDS, Java, Linux, XML - **Preferred:** BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum) - **Key Competencies:** BPM expertise, workflow automation design, technical troubleshooting, systems integration, stakeholder & vendor management, analytical thinking, continuous improvement, documentation/compliance, communication/training - **Success Measures:** High system availability/performance, reduced manual work via automation, policy compliance, measurable business value from optimization

Salary estimate

$179,000 – $241,000/yr

Provided by the employer.

Skills for this role

JavascriptPythonJAVASQLRESTAzureAgileScrumCommunicationETLDevopsAutomation

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