IT Services Analyst I

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. What we do: The IT Services Analyst delivers the core services that keep The Trade Desk running: identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support. This is a cross-trained role on a unified team. Analysts work across functions rather than in a single lane, take ownership of ITSM process improvements across the service desk, incident, request, access, and change management, and handle Level 2 escalations. What you'll do: Own identity lifecycle operations, including onboarding and offboarding, provisioning, access requests, entitlement reviews, and change management across all applications. Resolve service requests and access issues, including complex and escalated tickets, within established service levels. Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory, including 3PL and direct vendor channels. Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations. Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend. Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships. Maintain SOX, GDPR, and SOC 2 controls, including entitlement matrix ownership, evidence collection, and audit response. Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice. Build and improve automations, ticket transitions, dashboards, and self-service solutions that increase transparency and reduce manual effort. Participate in Level 2 escalations. Contribute to team projects and platform initiatives such as ITSM maturity, ITAM and IAM platform implementations, and workflow modernization. Create and maintain documentation, runbooks, and knowledge base articles. Other duties as assigned. Who you are: Bachelor’s degree in IT or related field or equivalent practical experience and 3+ years of experience in an IT services or IT support role. Working knowledge of identity and access management, IT procurement, IT asset management, and software license management. Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling. Practical understanding of ITIL processes, including incident, request, problem, access, change, and configuration management. Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2. Experience supporting a multi-location, global environment is preferred. Prior experience working within the ITIL framework in a SOX regulated environment is highly desired. Strong analytical, written, and verbal communication skills, with a customer service mindset. Ability to balance operational support responsibilities with strategic project work. Ability to work independently, sh…