IT Service Desk Technician

**IT Service Desk Technician** At ICEYE, we design, build and operate the largest fleet of Synthetic Aperture Radar (SAR) satellites in the world. Using advanced technology, our constellation collects topographical data about any location on Earth, day or night, through any weather conditions. Headquartered in Southern California, our customers are society’s heroes – intelligence professionals, warfighters, first responders, and scientific researchers. As a trusted mission partner, the United States and its allies depend on us for critical information when it matters most. **Role Description** The IT Service Desk Technician delivers reliable technical assistance for our new satellite office, ensuring smooth operations in coordination with the primary team on the west coast. This position requires someone who can deliver high quality support across core devices and systems while maintaining professionalism in an environment that includes direct executive interaction. The role demands strong problem-solving skills, critical thinking, and the ability to work autonomously within a small office. **Responsibilities** · Provide responsive on‑site technical support for end users, ensuring reliable daily operations in a small office environment. · Capable of supporting remote end users via remote support software or over the phone. · Deliver high quality troubleshooting and issue resolution across Windows, macOS, iOS, printers, and telecom hardware. · Support executive‑level users with discretion, professionalism, and urgency. · Maintain and deploy workstations, peripherals, and mobile devices according to organizational standards. · Monitor, triage, and resolve service desk tickets while maintaining clear communication and timely updates. · Coordinate with the extended IT team to ensure alignment of standards, processes, and escalations. · Manage basic network connectivity, including troubleshooting and escalating more complex issues as necessary. · Oversee local office technology assets, including inventory tracking, lifecycle management, and secure handling. · Ensure adherence to company security policies and best practices when configuring or supporting systems. · Identify opportunities to improve processes, enhance user experience, and strengthen the reliability of the overall IT environment. · Provide support for general office and facilities functions as needed, including greeting visitors, receiving deliveries, restocking supplies, coordinating workplace needs, and performing other duties as assigned. **Required Qualifications** · 3+ years of experience in IT Service Desk or IT Operations roles · 3+ years of experience in knowledgebase management and documentation · Experience supporting Windows, macOS, mobile devices, and common office technologies · Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) · Experience interacting with executive‑level staff · Experience working independently in a small office environment · Experience supporting remote staff **Preferred Qualifications** · Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience) · Relevant certifications such as CompTIA A+, Network+, Security+, Apple ACSP/ACTC, or Microsoft certifications (MD‑100/MD‑102 or equivalent) **Pay Range and Compensation Package** · The estimated base salary range for this role is $75k-$90k depending on experience · Other benefits include health coverage, flexible PTO, a friendly work environment, plus extra fun perks! **Physical Requirements** This position primarily works in an office environment. It requires the ability to sit or stand for long periods of time and frequent walking. Daily use of a computer, phone, office equipment and other computing and digital devices is required. Some travel may be necessary – the ability to travel by car, plane, train, bus, vessel, or metro, operate a motor vehicle and maintain a valid Driver’s License and/or effecti…