IT SAP Specialist

**This position is NOT remote. Candidates should expect to report every day to the plant in Madison, AL. Please note that this position specifically involves SAP skills.JOB RESPONSIBILITIES:** SAP End-User Support: **Module:** SD/MM/PP/FICO 1. User Assistance and Support - Respond to end-user queries related to SAP. - Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance. - Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary. 2. Troubleshooting and Issue Resolution: - Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems). - Assist in resolving issues across SAP modules (SD/MM/PP/FICO) 3. System Monitoring and Maintenance - Perform daily system health checks to ensure SAP systems are functioning properly. - Identify and troubleshoot system performance issues, bottlenecks, or configuration errors. - Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance. 4. User Training and Guidance: - Conduct training sessions or one-on-one coaching for users on SAP functionalities. - Create and update user manuals. 5. Documentation and Reporting: - Document all support tickets, resolutions, and escalations for future reference. - Assist with data entry, process documentation, and report generation using SAP modules. 6. Collaboration with Teams: - Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality. - Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs. 7. SAP System Enhancements: - Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status. - Assist in identifying opportunities for system improvements and enhancements. - Participate in testing and implementing new SAP updates, patches, and functionalities. 8. Compliance and Security: - Ensure SAP end-users comply with the company’s SAP usage policies (User roles). - Assist in maintaining data integrity, security, and confidentiality within the SAP environment OTHER RESPONSIBILITIES: · Take possession of Client/User/IT/Communication concerns. · Diagnose and troubleshoot manufacturing software and equipment. · Investigate computer issues for plant and office personnel. · Advance concerns to appropriate personnel when necessary. · Provide technical support for any plant and office personnel during shift hours. · Maintain inventory list of IT equipment. · Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies. · Install and configure new systems and reallocate older systems. · Routinely update ticketing system on a regular basis. · Maintain effective security and virus protection systems for server and desktop computers. · Other tasks and responsibilities related to IT coverage for the company. · Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures. · Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation. · Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager. EDUCATION/EXPERIENCE: Required: o 1-3 years of experience in SAP end-user support or a similar role. o Experience in working with SAP S/4HANA or SAP ECC 6.0 o Experience in providing user training and preparing documentation. Preferred: o Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824). o Experience in working with IBM Sterling B2B Integrator. o Experience in working with OpenText B2B Management Center. o Experience in a spec…