IT Problem Management Lead

**Senior IT Problem Manager** **£75k /+£6k Car Allowance + Bonus** **Milton Keynes (2 days pw in office)** **Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.** **Position Overview:** As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. - You should currently be a IT Problem Manager - Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. - Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager **Key Responsibilities:** - Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. - Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. **Qualifications:** - Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. - Proven track record of leading problem management initiatives and driving process improvements. - Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. - Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.