IT/OT Engineer III

About Stellix The Stellix Group of companies share a common mission of providing transformative solutions at the intersection of science and technology that enable our customers to deliver a healthier and more sustainable future. Our unique portfolio of companies is focused on helping life sciences and industry manufacturers build, connect, and transform operations and IT to make real progress in breakthrough therapeutics, food, energy, and more. The Role We are currently looking for a IT/OT Engineer III position within our IT/OT managed services team to provide post-project services (such as DCS Platform, OT infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and platform lifecycle projects for our installed customer base. Solutions provided will largely leverage a portfolio of Emerson products and select third-party OT platforms. Responsibilities of this role may range to include scheduled maintenance activities or managed services for customers� DCS system administration; cyber security solutions; automation performance and reliability services; customer help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services. The IT/OT Engineer in the managed services team will be expected to perform consultative services for customers via annual service contracts, service bank, assigned projects and some subscription-based offers. Building �trusted advisor� relationships, it is expected for the IT/OT Engineer to support and advise customers on a range of IT/OT and virtualization life cycle platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals. Education, Experience & Skills BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent. Must have either of: 3-5 years of DeltaV or similar DCS systems experience (hardware and platform, troubleshooting/RCA, DCS upgrades/administration, integration and/or virtualization). 5-7 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching). 5-7 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching). Preferred: 2-4 years of direct experience in Life Sciences Industry. Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV. Demonstrated increasing level of responsibility supporting OT systems. Familiar with analog and discrete signaling, serial and Ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings. Virtualization experience and networking knowledge preferred. Soft Skills: Embodies an �Infinite Leadership� mentality and interest in coaching/mentoring with long game in mind. Collaboration and team work Time management and reporting Detail oriented, good documentation skills Critical thinking and problem solving Ability to assess risk through review of documentation and KBAs. Applicants should either reside locally or express a willingness to relocate to the Foxborough, MA area. Must be able to travel extensively within the New England region. What You�ll Do Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor�s factory support. Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third-party partners. Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the com…