IT-Operations Specialist

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 450 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 450+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. As a Senior IT-Operations Specialist , you will balance a mix of both technical support and system administration, ensuring the smooth operation of both end-user devices and network infrastructure. You will be responsible for troubleshooting hardware, software, and network issues across a multi-operating system environment, including Microsoft Windows, macOS, and Linux (a small minority). Additionally, you will play a key role in onboarding new employees, provisioning system accounts, maintaining IT inventory, and managing vendor relationships, all while ensuring compliance with ISO standards. What you’ll do: End-User Support – provide IT support for employees.. New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience. Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points. User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements What you bring in: Strong Communication & Customer Service Skills – ability to explain technical concepts to non-technical users and provide excellent support IT Support & Troubleshooting Expertise – proven ability to provide IT support in a multi-OS environment (Windows, macOS, Linux) with a strong understanding of hardware, software, and peripheral troubleshooting Systems Administration Knowledge – hands-on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar) Networking Knowledge & Administration – understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting Network Monitoring & Troubleshooting – ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems It would be great if you also have: Basic knowledge of GCP - be able to conduct access reviews, provisioning of access and similar administrative tasks. Firewall & Security Awareness – familiarity with pfSense or similar firewall solutions for managing network security and traffic rules Virtualization & Infrastructure – understanding of virtual machines (VMs) and experience with Xen or similar virtualization platform What we offer: We support growth through learning resources, leadership programs, mentoring, an…