IT Operations Engineer

**Responsibilities** - Provide Tier II/III technical support for end users and oversee daily help desk operations. - Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure. - Monitor system performance and ensure maximum uptime across multiple locations. - Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies. - Diagnose and resolve hardware, software, network, and connectivity issues. - Manage user accounts, permissions, and security policies. - Perform system updates, backups, disaster recovery procedures, and routine maintenance. - Document IT processes, procedures, and technical solutions. - Collaborate with vendors and internal departments to implement new technologies and improve IT operations. - Maintain compliance with company security standards and best practices. **Qualifications** - Bachelor's degree in information technology, Computer Science, or a related field required. - 2–3 years of experience in IT operations, systems administration, or network administration. - Experience managing help desk operations. - Strong knowledge of network infrastructure, server administration, and troubleshooting. - Experience supporting Windows environments, Active Directory, and Microsoft technologies. - Excellent problem-solving and communication skills. - Ability to prioritize multiple projects in a fast-paced environment. - Must be able to travel regularly between the Midway and Tazewell, TN facilities. - Valid driver's license and reliable transportation required.