IT Manager

RemoteLegalStaff exists because there are incredibly talented legal professionals all over the world who've never had a shot at the U.S. legal market. We place and fully manage remote legal staff for U.S. law firms, hiring from Latin America, the Philippines, South Africa, and beyond. We're growing fast, and we don't just place people and disappear. We train them, manage them, go to bat for them, and help them build real careers. Our internal team is the engine behind all of it. You won't be a cog here. You'll be the reason someone on the other side of the world lands an opportunity that changes their trajectory. Are you interested in becoming part of this amazing team? Click apply! **About the role** RemoteLegalStaff is a fast-growing legal staffing company supporting ~400 globally distributed staff and over 250 clients with an internal team of 70+. As our first IT Manager, you'll take full ownership of our IT function: from fixing our Google Workspace environment to building the policies, systems, and support structures a company of our size needs to run securely and efficiently, because our current size is just the beginning and we're ready to scale. This is a hands-on role. You won't be managing a team on day one: you'll be doing the work. The right person has built IT infrastructure from scratch before, thrives in ambiguity, and understands that in a remote legal environment, reliability and trust are non-negotiable. **What you'll own** - Take over all IT responsibilities from our owners and become the single owner of the IT function - Audit all existing tools, accounts, licenses, and configurations; document what exists and what's missing - Build an IT roadmap and 90-day priority plan - Create and maintain IT policies, acceptable-use guidelines, and a self-service knowledge base - Fully own our Google Workspace environment - Enforce MFA, security defaults, and data sharing controls - Manage user accounts, license assignments, access provisioning, and deprovisioning across all platforms - Maintain an accurate inventory of users, roles, access levels, and licenses - Audit all SaaS subscriptions and rationalize unnecessary or duplicate tools - Manage vendor relationships, renewals, and negotiations - Track license utilization so we only pay for what we use - Select, implement, and manage an IT ticketing / service desk platform - Build self-service resources to reduce repetitive support requests over time - Implement and enforce security fundamentals: MFA, password management, role-based access controls - Conduct periodic access reviews and proactively identify security gaps - As the organization grows, recruit, onboard, and manage one or more IT Support Specialists - Build a small, scalable IT support function for a growing global team - Support our marketing team with the technical side of domain and subdomain setups, and web development , **What we're looking for** Essential - 4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role - Google Workspace Admin experience managing for 100+ users: non-negotiable - Experience with an IT service desk platform (Freshdesk, Zendesk, Jira Service Management, or similar) - Experience managing a SaaS tool portfolio across multiple platforms - Working knowledge of SSO, SAML, MFA enforcement, and role-based access control - Excellent written and verbal English, you'll support both internal staff and external clients directly - Able to work independently and proactively in a fully remote, async-first environment - Strong customer service instincts; your audience is entirely non-technical Preferred: - Experience as a company's first IT hire, or building IT from scratch - Slack administration and integrations - Background in legal, professional services, or staffing environments - Experience supporting globally distributed teams across multiple time zones - Basic automation skills (Zapier, Make, or similar) **What success looks like** - Be…