IT Manager

IT Manager (Full-Time | In-Office | Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000–$130,000+ DOE **About the Role** We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm’s day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. **What Success Looks Like** - Technology issues are resolved quickly with minimal disruption to operations - New employees are fully provisioned and operational on Day One - Network, phone, and cloud systems remain stable, secure, and scalable - Security best practices and access controls are consistently maintained - Employees receive responsive, professional technical support - Facility-related issues are addressed promptly with appropriate follow-through and escalation - IT projects and operational improvements are implemented proactively - Firm leadership has confidence in the reliability and direction of the firm’s technology and office infrastructure **Key Responsibilities** IT Operations & Infrastructure - Oversee and maintain the firm’s IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity - Manage desktop and laptop environments in a Windows-based ecosystem - Maintain and support printers, peripherals, conference room technology, and office hardware - Monitor system performance, uptime, backups, and security protocols - Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight - Supervise and support the IT Specialist in daily help desk operations - Escalate and resolve complex technical issues across hardware, software, and cloud systems - Ensure timely ticket response and resolution standards are maintained - Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management - Manage all technology onboarding and offboarding processes - Configure and maintain user accounts, permissions, MFA, email access, and software provisioning - Ensure secure and efficient access management across all platforms and systems - Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems - Manage the firm’s VoIP phone systems and vendor relationships - Oversee cybersecurity practices, software patching, endpoint protection, and access controls - Maintain cloud-based systems and integrations across the organization - Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support - Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs - Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution - Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through - Support office expansion projects, workstation moves, and workspace planning initiatives - Assist in maintaining a safe, functional, and organized office enviro…