IT Helpdesk Administrator

We are seeking a proactive and customer-focused **IT Helpdesk Administrator** to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment. - **1–2 years of experience** in an Enterprise IT Support, IT Helpdesk, or Technical Support environment. - **Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.** - Basic understanding of IT infrastructure and enterprise support environments. - Hands-on knowledge of Windows, Linux, and macOS operating systems. - Strong troubleshooting skills in Windows, networking, and desktop support. - Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting. - Experience with Active Directory, including user account management and access administration. - Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred. - Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage. - Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable. - Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred. - Excellent analytical, troubleshooting, and problem-solving skills. - Strong verbal and written communication skills with a customer-focused approach. - Ability to work independently as well as collaboratively within a globally distributed team. - Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage. - Opportunity to work with a global team in a collaborative and inclusive work environment. - Exposure to enterprise technologies and global IT infrastructure. - Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children. - Company-provided transportation or cab allowance for employees working night shifts. - A supportive workplace that encourages innovation, teamwork, and continuous improvement.