IT Help Desk Technician

**Job Title:** IT Help Desk Technician **Location:** On-Site **Position Summary:** We are seeking a detail-oriented and customer-focused **IT Help Desk Technician** to provide front-line support for our organization’s IT systems and users. This on-site role involves installing, maintaining, and troubleshooting hardware and software systems, assisting with printer and workstation issues, managing service desk tickets, and supporting various corporate IT operations. **Key Responsibilities:** - Install, configure, and update Windows operating systems and standard corporate software applications. - Set up and troubleshoot network and local printers; order and manage printer supplies as needed. - Troubleshoot hardware and software issues on desktops, laptops, and other peripheral devices. - Manage and resolve service desk tickets in a timely and professional manner, documenting actions and resolutions accurately. - Monitor and review audit logs and SIEM (Security Information and Event Management) tools to assist in identifying potential issues or security incidents. - Provide end-user support and training, including clear communication with non-technical users. - Perform new hire onboarding tasks such as setting up user accounts, email, and workstation hardware. - Support inventory tracking and asset management of IT equipment. - Escalate complex issues to senior IT staff when necessary. - Follow IT policies and procedures to ensure security, compliance, and operational standards are maintained. - Assist with IT projects, system upgrades, and maintenance tasks as assigned. **Requirements:** - Proven experience in a help desk or IT support role. - Strong knowledge of Windows OS and Microsoft Office Suite. - Working Knowledge of Power Apps and Power BI - Familiarity with Active Directory, basic networking, and remote support tools. - Excellent troubleshooting skills and attention to detail. - Strong verbal and written communication skills; ability to communicate technical issues clearly to end-users. - Ability to prioritize tasks and work independently or as part of a team. - Experience working with ticketing systems and IT asset management is a plus. - Must be able to lift and move IT equipment as needed. **Work Environment:** - This is a full-time, HOURLY, on-site position. - May require occasional after-hours support during critical incidents or maintenance windows.