IT Help Desk Analyst

## Overview **Location:** - Based in Reno, Nevada **What we offer:** Multiple medical, dental, and vision plans, 401(k) with an immediate 5% company match and no vesting requirement, annual bonus program, company paid short- and long-term disability insurance, pay holidays, paid time off, paid parental leave, and more. **Who is Cyrq Energy?** Cryq Energy’s mission is to harness the heat of the earth to create clean energy while pursuing the highest standards of health, safety, and sustainability. We believe in a future fueled by renewable energy and are driving the transition to that vision. Our primary values are: - *Safety* - Ensuring everyone goes home the way they arrived. - *Respect* - For each other and the planet. - *Personal Accountability* - A sense of urgency and desire to learn from mistakes. - *Results-orientation* - Being resourceful, rigorous, and responsive. - *Collaboration* - Through teamwork across geographies and functions. ## Description This position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company. **Responsibilities:** *Help Desk Support* - Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up - Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices - Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close - Manage and close tickets in Cyrq’s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base *Systems and Infrastructure Support* - Support Microsoft 365 environment user provisioning and access - Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning) - Monitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols - Perform routine maintenance on workstations and local network equipment - Assist with Acronis cloud backup monitoring and recovery tasks - Coordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests - Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level - Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites - Coordinate with building management and vendors for connectivity, cabling, and peripheral needs - Document procedures, configurations, and recurring issues for knowledge base - Support conference room AV/technology setups ## Requirements - High school diploma or equivalent. - CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred - 1 or more years of experience in a help desk, desktop support, or IT support role - Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365 - Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN) - Familiarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred - Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment - Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar) - Experience with Acronis or similar enterprise backup solutions - Valid driver’s license and acceptable motor vehicle record - Ability to complete domestic travel, up to 5%. - Strong written and verbal communication skills; able to explain technical concepts to non-technical users - Ability to sit, for long periods of ti…