IT Field Support Specialist

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist to join our dynamic team in the Columbia, MD area. Responsibilities: · Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. · Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability. · Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment. · Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling. · Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations. · Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources. · Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. · Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management. · End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance. Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement. Requirements: Minimum Education and Experience: · High school diploma or GED required. · Minimum of 1- 2 years of relevant IT experience. · Must possess 8570 Certification; Security+ certification is highly preferred. Technical Skills: · Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. · Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches. · Demonstrated ability to read, interpret, and apply information from technical manuals and schematics. · Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access. · Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems. · Familiar with Active Directory security and policies, supporting secure and compliant IT environments. · Proficient in supporting end-users remotely, providing timely and effective technical assistance. Professional Competencies: · Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently. · Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users. · Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision. Additional Requirements: · Must be able to drive a company vehicle as part of job responsibilities. · Ability to lift and move items weighing up to 50 lbs as required. · Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management. Active TS/SCI w/ FSP T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. W…