IT Field Engineer

## **Job Description** **Position Summary** This is an **on-site position** responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at large construction jobsites in Richmond, VA.**Responsibilities** - Interacts in-person, via telephone, email, IM, and web interface to assist users across assigned project sites. - Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs. - Installs and maintains software/equipment/networks at assigned jobsites. - Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/Samanage. - Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at assigned jobsites. - Responsible for maintaining company security through established tools. - Responsible for implementing rollouts for company technology that may impact assigned jobsites. - Follows ITIL processes for incident and problem management. - Provides IT training during onboarding and provisions assets following established best practices. - Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization. - Takes initiative to work with other cross-functional IT team members to improve the quality of service. - Remains current on information technology, especially mobility solutions for business needs. - Works with jobsite teams to design and implement infrastructure according to company standards. - Liaison with project team members to plan for jobsite IT needs during project lifecycles. - Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards. - Implements and follows large project jobsite standardization practices. - Works with service providers and trade partners to install and implement jobsite technologies. - Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project sites - Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis. - Flexibility to identify, obtain approval, and self-schedule afterhours or weekend work when needed. - Troubleshoots various technical issues as level 1, level 2, or level 3 support. - Coordinate and track IT project deadlines and tasks. **Position Requirements***Skills* - Excellent organizational, interpersonal, time-management skills - Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS) - Able to support video conferencing and scheduling hardware/software - Experience supporting Dell/Lenovo/Microsoft workstations and peripherals - Able to support Mobile devices (iOS/Android) - Skilled in Microsoft Office 365 and supporting diverse applications - Ability to react quickly and efficiently to high pressure situations - Expert in troubleshooting and root cause analysis - Team player, accepts & seeks feedback - Perform quality work within deadlines with or without direct supervision - Interact professionally with other employees, customers, and suppliers - Work effectively as a team contributor on all assignments - Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations - Experience with Monday.com project tracking a plus - Experience with Meraki a plus - Experience with Microsoft Teams a plus - Experience with Poly VC / VOIP a plus - Experience with Microsoft Intune a plus - Experience with Microsoft Autopilot a plus. - Experience with fiber optic technology - Experience with…