IT Engineering

In-Office DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Holding team based in the Netherlands. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and Marketing. In this role, you will be responsible for on-location IT Support Operations in the Netherlands with focus on the Rotterdam Office and wider local NL activities where required. You will partner closely with the Netherlands (NL) office management and provide support for important office meetings and activities. KEY RESPONSIBILITIES Local Support Provide on-site IT support for the Rotterdam office (4 days per week). Establish and maintain standards, documentation, and best practices for office IT support. Ensure seamless technical setup and support for client meetings and internal events. Manage end-to-end onboarding and offboarding processes, including hardware provisioning, access management, and license coordination. Oversee relationships with local vendors and service providers, ensuring quality, performance, and cost-effectiveness. Coordinate and deliver local IT projects such as office upgrades, infrastructure improvements, and technology rollouts. Monitor and report on IT initiatives, project progress, and operational performance metrics. Analyze existing tools and processes to identify opportunities for consolidation, optimization, and standardization. Global Support Participate in global IT projects, ensuring successful delivery within scope, timeline, and budget. Translate global IT initiatives into effective local implementations. Support the development, integration, and continuous improvement of systems in collaboration with the Global IT team. Contribute actively to global IT meetings, documentation, and knowledge-sharing initiatives. WHAT WE ARE LOOKING FOR Minimum of 1 year of experience in IT engineering, IT support, or a related technical role. Good understanding of IT infrastructure, hardware, software, networking, and cloud-based environments. Advanced knowledge of macOS administration and troubleshooting. Good working knowledge of Windows operating systems. Basic understanding of software licensing, security principles, and organizational IT governance. Excellent communication skills, with the ability to host meetings, deliver presentations, and create clear documentation. Professional working proficiency in English. A proactive mindset, strong collaboration skills, and a customer-focused approach. WE OFFER 24 vacation days per year; DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT® Cares Month in which empl…