IT Engineer I

Hi, we're Oscar. We're hiring an IT Engineer l to join our Engineering Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. **About the role:** As a key member of the IT Engineering team, you will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. As an IT Engineer l you will be involved in managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software. You will play a crucial role in ensuring the seamless integration and operation of IT systems within the organization. **Work Location:** This position is based in our Los Angeles, CA office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid **Pay Transparency:** The base pay for this role is: $101,844.00 - $133,670.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses. **Responsibilities:** - Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues. - Support the Mac OS fleet using Jamf, ensuring optimal performance and security. - Develop and maintain comprehensive documentation for supported applications. - Oversee the complete lifecycle of user identities, including provisioning and deprovisioning. - Implement and maintain automated workflows for user onboarding and offboarding. - Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk. - Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement. - Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols. - Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs). - Establish, configure, test, and maintain operating systems and SaaS applications. - Ensure rapid response to technical issues to minimize downtime and maintain productivity. **Requirements:** - 2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment. - 1+ years of experience in a high-growth SaaS environment. - Proficiency in Okta identity and access management. - 1+ years of experience using Jamf to manage Mac OS. This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud[here](http://hioscar.com/careers/recruitment-fraud-alert). At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. **Pay Transparency:** Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. **Artificial Intelligence (AI):** Our [AI Guidelines](http://hioscar.com/careers/ai-guidelines) outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. **Reasonable Accommodation:…