IT Business Analyst

**Job Summary** Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk. **Key Interactions** Company employees, executive leadership, senior client leadership, mariners, industry associations, and 3^rd^ party vendors **Job Responsibilities, Required Knowledge, Skills** - Ability to continuously communicate effectively and professionally - Ability to maintain confidentiality in all matters and areas of the organization - Ability to manage multiple demands simultaneously while maintaining service standards - Ability to understand and execute complex oral and written instructions - Ability to work independently with minimal or no guidance - Adhere to all company policies and procedures - Create and maintain requirements traceability matrices - Create technical documentation and evaluate existing documentation for completeness and accuracy - Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software - Encourage data-driven decision-making in the delivery of projects - Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects - Ensure that projects and applications are adopted by the relevant teams - Ensure that projects meet requirements and goals and fulfill end-user requirements - Establish strong working relationships across the business - Excellent written and verbal communication skills - Execute testing of the various builds, including integration, functional, regression testing, and performance tests - Identify and resolve system issues - Identify, troubleshoot, and resolve customer issues - Interact with multiple teams for testing and understanding business requirements - Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments - Isolate, replicate, document, and communicate issues as they arise - Maintain confidentiality regarding the information being processed, stored, or accessed - Manage various projects concurrently - Must be a team player and support the mission, vision, and goals of G&H Towing and the department - Must be service-oriented and customer-centric to all internal and external customers - Proven ability to troubleshoot, test resolutions, and escalate common issues - Proven analytical and problem-solving skills - Strong communication, organizational, analytical, time management, problem-solving, and planning skills - Translate user requirements into system requirements and functional design specifications. - Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the application **Education & Experience** - A High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of education - A minimum of three (3) years of direct experience in information technology, data analysis, or project management - Ability to adjust priorities and execute tasks in a high-pressure environment - Ability to investigate and analyze information to draw conclusions - Ability to plan, implement, test, and troubleshoot software - Attention to detail and problem-solving skills - Excellent interpersonal skills - Experience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutions - Proven ability to adapt to new systems quickly - Requires proficie…