IT Apprentice

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY EarnIn is a fintech company on a mission to build products and services that create better financial outcomes for everyday Americans. We are seeking a motivated, detail-oriented IT Helpdesk Apprentice to join our Enterprise IT team in Mountain View, CA. This apprenticeship provides structured, hands-on experience in IT operations, device lifecycle management, and helpdesk support in a fast-paced technology environment. The apprentice will work directly with the IT Support team to support day-to-day IT operations at our MTV/HQ office. This is a real-world apprenticeship, not a shadow experience. You will own meaningful work from day one, including device management, imaging automation, inventory operations, and end-user support. This position runs 10-15 hours per week on-site and is expected to span 12-24 months in alignment with Cabrillo College's CIS Apprenticeship program requirements. We are unable to provide visa sponsorship or immigration support for this position. WHAT YOU'LL DO Device Lifecycle and Imaging Enroll corporate and BYOD devices into Mobile Device Management (MDM) platforms (Jamf Pro and Workspace ONE); troubleshoot and resolve MDM-related issues Receive, inspect, and process returned corporate laptops from departing or transitioning employees Perform secure data backup of returned devices prior to wiping and reimaging using Druva Execute and continuously improve automated laptop imaging and provisioning workflows using Jamf Pro and Microsoft Intune, reducing manual setup time Configure standard software, OS settings, and access controls on newly provisioned devices; experience with macOS and Google Workspace is a plus Conduct quality assurance checks to verify each device meets EarnIn standards before deployment Physical Device Inventory Management Maintain an accurate, up-to-date inventory of all IT hardware, including laptops, mobile devices, peripherals, and accessories Perform periodic inventory reconciliation to ensure all assets are accounted for, and records are current Track device conditions, models, serial numbers, and assignment history using IT asset management tools (e.g., Jamf Pro, ServiceNow, Jira Asset Management, or equivalent) Coordinate with the IT and Finance teams on the intake, storage, and disposition of hardware IT Helpdesk Support Provide in-person technical support to employees at MTV/HQ for hardware and software issues; common tools include macOS, Windows, Google Workspace, Slack, and Zoomth Assist with onboarding setup for new employees, including workstation configuration and access provisioning Support offboarding processes, including device collection, account deactivation coordination, and asset recovery Troubleshoot common technical issues and escalate complex cases to senior IT staff as appropriate Maintain and update internal knowledge base articles for common IT issues and procedures Conference Room & AV Support Ensure conference room equipment (displays, cameras, Zoom Rooms, etc.) is maintained and updated on the current OS and application versions Perform periodic checks of AV equipment across the office and flag issues for remediation Host or assist with company All Hands or team offsite events, AV needs Process Improvement…