IT Analyst / Developer

Position Summary NOVVA Data Centers is seeking an IT Analyst / Developer to support daily cybersecurity operations while assisting with the development and administration of the ServiceNow platform. This role is ideal for someone beginning their cybersecurity career who enjoys automation, scripting, and solving operational problems through technology. The successful candidate will gain experience across security operations, ServiceNow development, compliance, vulnerability management, and enterprise IT. Primary Responsibilities Security Operations - Monitor security dashboards and alerts - Perform initial investigation of security events - Escalate incidents to senior staff - Monitor endpoint protection systems - Review authentication and identity events - Assist with threat intelligence activities Vulnerability Management - Review vulnerability scan results - Coordinate remediation tracking - Validate remediation efforts - Prepare vulnerability reports ServiceNow Development - Develop workflows and automations - Build forms and catalogs - Configure Service Catalog items - Develop reports and dashboards - Assist with CMDB administration - Maintain knowledge articles - Support integrations using REST APIs Automation - Develop PowerShell scripts - Create workflow automations - Improve operational efficiency - Assist with security automation initiatives Compliance Support Assist with: - SOC 2 evidence collection - ISO 27001 documentation - Security questionnaires - Audit preparation - Policy maintenance User Support - Support MFA enrollment - Assist with access reviews - Support security awareness initiatives - Provide technical assistance related to cybersecurity tools Required Qualifications - Associate's or Bachelor's degree in Cybersecurity, Information Systems, Computer Science, or related field (or equivalent experience) - 0–3 years of IT or cybersecurity experience - Basic understanding of: - Windows - Microsoft 365 - Networking fundamentals - Active Directory - Security concepts - Cloud technologies Experience with one or more: - ServiceNow - PowerShell - JavaScript - REST APIs - SQL Preferred Qualifications - ServiceNow Certified System Administrator - CompTIA Security+ Experience with: - Microsoft Defender - Microsoft Entra ID - ServiceNow Flow Designer - Power Automate Core Competencies - Problem Solving - Curiosity - Customer Service - Attention to Detail - Communication - Teamwork - Process Improvement - Continuous Learning Benefits: - Comprehensive health, dental, and vision insurance - 401k with company match - PTO