IT Administrator / SOC Analyst

**About Apollo** Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations that need measurable protection without the burden of building it alone. Backed by a Series A investment led by Syn Ventures, Apollo is pioneering a cybersecurity-as-a-service model that replaces fragmented tools and episodic engagements with unified, outcome-driven security programs. Through Apollo Aegis - a subscription-based cybersecurity and compliance platform - and a full portfolio of managed security, advisory, assessment, incident response, and offensive security services, Apollo helps organizations reduce risk, simplify operations, and maintain continuous compliance. Apollo's primary markets include state and local government, K-12 and higher education, and mid-market enterprises, with deep specialization in election security. **Our Culture** We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics. You’ll find smart, professional, mission-driven, hardworking, genuinely kind and good colleagues here. We primarily work remotely but have a hub in Denver. **Position Overview:** This is a dual role. The primary responsibility is IT systems administration and end-user support — owning the IT ticket queue, resolving user issues, and keeping internal and client systems running reliably. When capacity allows, the individual works as a SOC Analyst I, monitoring and triaging security alerts alongside the Security Operations Center team. The role is an excellent growth path for someone who wants to build both IT operations depth and hands-on security operations experience. **Key Responsibilities:** - IT Administrator Responsibilities - Own and work the IT ticket queue: respond to incidents, problems, and service requests, and resolve end-user issues promptly. - Troubleshoot hardware, software, and networking issues across endpoints, servers, and applications. - Install, configure, maintain, and administer servers, operating systems, and applications. - Support operational, technical, and system requirements for server location, installation, operation, and maintenance. - Prepare and maintain operating procedures for technical support, troubleshooting, and routine systems administration. - Onboard new employees with the appropriate technical solutions, accounts, and software, including troubleshooting. - Perform related IT operations work as assigned. - SOC Analyst Responsibilities - Monitor security events and alerts using SIEM tools and other security technologies. - Analyze and triage security alerts to determine severity and potential impact. - Perform initial incident response activities and escalate issues when necessary. - Document and track security incidents and their resolutions. - Collaborate with the SOC team and contribute to security documentation and procedures. **Qualifications** - Required - Intellectual curiosity. Must be interested in growing, learning, improving, and expanding your skills. - Knowledge of systems administration: operating systems, applications, and computer hardware/software configuration and troubleshooting. - Proficiency with networking concepts, protocols, and security principles. - Minimum 2 years of experience in IT/systems administration, helpdesk, or a related field. - Strong analytical and problem-solving skills, with the ability to work a busy ticket queue and prioritize effectively. - Experience with cloud platforms (e.g., M365, Azure, AWS). - Basic scripting (e.g., PowerShell, Bash, Python). - Excellent written and verbal communication and a customer-service mindset. - Ability to work in a fast-paced environment and handle multiple priorities. - Willingness to s…