IT Administrator

Company Overview: About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students. Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality. Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education. IT Administrator Overview: Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team. This is a great opportunity for an individual with foundational IT knowledge to gain hands-on experience in a professional environment. The ideal candidate will be a quick learner with a strong desire to develop their technical skills, manage a diverse ecosystem of cloud applications, and contribute to the smooth operation of our IT infrastructure. IT Administrator Responsibilities: Provide prompt technical support to employees, troubleshooting hardware, software, and network issues. Assist in the installation, configuration, and maintenance of computers, meeting rooms (Zoom rooms), printers, and other IT equipment. Manage user lifecycle and access controls across core platforms, including Google Workspace and the OKTA Identity Platform. Maintain IT asset inventory, track hardware lifecycles, and coordinate the provisioning, shipping, and offboarding of employee devices. Document IT procedures, configurations, and common issues to build out knowledge base. Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Administrator Requirements: A bachelor's degree or associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Basic knowledge of operating systems, including Windows and macOS. Familiarity with network concepts such as TCP/IP, DNS, and DHCP. Experience with troubleshooting common hardware and software problems. Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice). Experience administering Google Workspace is highly desirable. Exposure to or willingness to learn Identity and Access Management (IAM) tools, particularly OKTA. Experience with or exposure to MDM/UEM platforms (Hexnode experience is a plus). Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as CompTIA A+ or Network+ are a plus. What makes Incident IQ different: We facilitate whole-person growth where employees can develop personally as well as professionally. We offer an energetic and collaborative environment; everyone’s opinion matters! We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE! We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employe…