IT Accounts System Administrator

*Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.* **Employee Benefit Offerings** Comprehensive Medical, Dental, Vision plans, FSA, HSA, 401(k) with company match, Short-Term and Long-Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more! KaylaTek has an exciting IT User Accounts Analyst opportunity supporting the AFNCR IT contract. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.The Account Creation Specialist is responsible for managing The complete lifecycle of user identities and access across the AFNCR enterprise. They will serve as the primary authority for provisioning, modifying, and de-provisioning user accounts, ensuring that all personnel have the exact system access required to perform their national defense missions. This role requires strict adherence to DoD security policies, ensuring that all access is properly authorized, documented, and compliant with least-privilege principles. The Account Creation Specialist will utilize tools such as Active Directory, Microsoft Exchange/Office 365, and Identity Access Management (IAM) systems. They will work closely with Unit Resource Advisors (URAs), Security Managers, and the Walkup Help Desk to streamline the onboarding and offboarding process, utilizing the Remedy Action Reporting System or ServiceNow to track and coordinate all access requests. **Location:** Pentagon, Arlington, VA - 100% on site **Job Type:** Full time **Clearance:** Active DOD Secret clearance or higher **Certificate:** Security + CE **Essential Job Functions** - Serve as the primary administrator for creating, modifying, disabling, and deleting user accounts within Active Directory and associated enterprise systems. - Provision and manage Microsoft Exchange/Office 365 mailboxes, shared mailboxes, distribution lists, and security group - Process user onboarding and offboarding requests accurately and efficiently to meet established Service Level Agreements (SLAs). - Verify user security clearances, training certificates, and System Authorization Access Requests (DD Form 2875) prior to granting network or application access. - Diagnose and resolve account-related issues, including account lockouts, password resets, folder permission errors, and Active Directory synchronization issues. - Map, troubleshoot, and support Common Access Card (CAC) and Public Key Infrastructure (PKI) certificate integration with user accounts. - Utilize ITSM platforms (ServiceNow, Remedy) to enter, document, track, route, resolve, and close all account creation and access modification tickets. - Perform ro…