Issues & Program Manager, Product Operations

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Issues & Program Manager, Product Operations based in the United States.** This role offers the opportunity to drive operational excellence across critical product initiatives within a fast-growing technology environment. You will own issue management programs, lead cross-functional remediation efforts, and improve the processes that enable teams to build and launch effectively. Working across product, engineering, compliance, legal, risk, and operations teams, you will help resolve complex challenges and improve execution standards. The position combines program management, data-driven problem solving, process optimization, and strategic collaboration. You will play a key role in strengthening operational workflows, improving visibility, and ensuring successful delivery of high-impact initiatives. This is an ideal opportunity for an experienced operator who thrives in ambiguity and enjoys building scalable solutions. You will have meaningful ownership and the ability to influence how teams operate within a rapidly evolving organization. ### Accountabilities: As an Issues & Program Manager, Product Operations, you will oversee issue management initiatives and support the successful execution of major product programs. You will drive alignment across teams, improve operational processes, and ensure that complex projects move from identification through resolution with strong accountability and visibility. - Own the end-to-end issue management program, including issue triage, root cause analysis, containment planning, remediation tracking, and final resolution. - Build and improve operational processes, including automation and AI-enabled workflows, to increase efficiency, documentation quality, and stakeholder alignment. - Partner with Product, Engineering, Legal, Compliance, Risk, and Operations teams to drive timely resolution of critical issues. - Create and maintain issue reporting processes for internal and external stakeholders. - Monitor remediation progress and ensure accountability across teams. - Lead execution of major product initiatives, coordinating cross-functional readiness across Product, Design, Engineering, Marketing, and Operations. - Manage relationships with strategic partners and serve as a central point of communication and coordination. - Identify opportunities for continuous improvement and help establish scalable operating practices. ### Requirements: The ideal candidate is an experienced product operations or program management professional with strong technical understanding, operational discipline, and the ability to lead complex initiatives across multiple teams. You should be comfortable managing ambiguity, working with data, and driving execution in a fast-paced environment. - 10+ years of experience in technology-focused project management, product operations, program management, or a related field within fintech or technology environments. - Experience managing issues, regulatory compliance initiatives, risk-related programs, audits, or policy-driven projects. - Understanding of operational controls and the ability to keep product initiatives moving within compliance and regulatory requirements. - Strong interest in leveraging AI tools to improve execution, efficiency, and operational workflows. - Strong analytical skills, including the ability to interpret reports, build dashboards, and independently answer operational questions using data. - Proven ability to lead cross-functional initiatives and align diverse stakeholders toward shared goals. - Excellent communication and executive presentation skills, with the ability to simplify complex topics into actionable insights. - Ability to manage multiple priorities, operate independently, and deliver results in a rapidly changing environment. - Proactive mindset with strong ownership, problem-solving abilities, an…