IS Support Clerk

**ROLE SUMMARY:** The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings. The IS Support Clerk has Excellent organizational, interpersonal, problem-solving, time management, and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail-oriented and able to work independently. **ESSENTIAL FUNCTIONS**: - Facilitates client enrollment for services - Collects all required DMH financial information from client and obtain signatures - Opens client cases in Wellnest E.H.R. - Process Service Request Tracking System (SRTS) via electronic system used by the Los Angeles County Department of Mental Health (DMH). - Centralized Scheduling - Answers calls regarding services and statuses of case - Screens for Health Insurance - Reviews legal documents (Minute Order, Court Orders and Adoption paperwork). - Verifies and interprets client Medi-Cal or Other Health Insurance. - Adds memos regarding missing documents in Wellnest E.H.R. - Processes referrals for FSP, Family Preservation and Hospital Discharges. - Obtains signature via DocuSign or in person. - Notifies providers when client applications are completed - Ensures all patient information is HIPAA compliant - Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing - Ensure HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations. - Attends meetings/trainings - Flexible with accepting new work assignments **REQUIRED QUALIFICATIONS:** A minimum of a high school diploma is required. **Bilingual Spanish** speaking is required. One year of mental health care related experience or commensurate health care experience is preferred. Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred. Basic knowledge of general computer equipment (keyboard, monitor and printer features) Excellent customer service skills, good written and communication skills, ability to handle client services in a timely manner. **CONDITIONS OF EMPLOYMENT:** Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. **WORKING CONDITIONS:** Employee regularly works in an office environment. Employees may be required to work flexible evening and/or weekend hours for time-sensitive projects. **REASONING ABILITY:** - Ability to effectively present information and respond to questions - Ability to read, analyze and interpret manual and office documents - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form - Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions - Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts - Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraint. - Ability to be flexible and adapt to changing work demands - Maintain a high level of concentration and attention to detail for e…