Investor Services Technology Director – Apps Development Sr Group Manager

Citi's Investor Services Technology group is seeking a visionary **Technology Director** to lead the strategy, architecture, and delivery of the **Investor Services Workbench (ISW)** — Citi's flagship platform for unified client and business activity management across the full spectrum of Investor Services products including Fund Services, Custody, and Securities Finance. This is an opportunity to shape a transformational, enterprise-scale platform that serves as the single pane of glass for client lifecycle management, operational workflow orchestration, and real-time business activity visibility. You will lead a global, multi-disciplinary engineering organization and partner directly with business, product, operations, and technology leadership to define and execute a bold, AI-first technology roadmap. The ideal candidate brings deep expertise in enterprise workflow platforms, client-facing technology, and large-scale distributed systems — combined with the leadership gravitas to drive alignment across a complex, global organization and the technical depth to make sound architectural decisions. **Responsibilities:** - **Platform Strategy & Roadmap:** Define and own the multi-year technology roadmap for the Investor Services Workbench, aligning platform capabilities with business growth, client experience goals, and regulatory requirements across all Investor Services product lines. - **E2E Workflow Enablement:**​ Architect and deliver end-to-end client and business activity workbench solutions — spanning client lifecycle events across Custody, Funds and Securities Finance domain, Corporate actions, NAV process, exception handling, and SLA-driven operational orchestration across all Investor Services domains. - **Client Experience & Workbench** Lead the evolution of the Investor Services workbench as the definitive client-facing and operations-facing workbench — delivering real-time portfolio visibility, activity dashboards, self-service capabilities, and intelligent alerting for institutional clients and internal business users. - **AI-First Engineering** Champion an AI-first hands-on engineering culture — embedding intelligent automation, predictive analytics, NLP-driven client interactions, and ML-powered exception management into the ISW platform to drive operational efficiency and client satisfaction. - **Data & Integration Architecture** Oversee the design of robust data pipelines, event-driven integration patterns, and API-first connectivity across upstream and downstream systems — ensuring the ISW serves as a reliable, real-time source of truth for client and business activity data. - **Global Team Leadership** Build, mentor, and lead a high-performing global engineering organization of 50+ engineers, architects, and product technologists. Foster a culture of engineering excellence, psychological safety, continuous learning, and inclusive innovation. - **Risk, Resilience & Compliance** Ensure the ISW platform meets the highest standards of security, operational resilience, and regulatory compliance — partnering with Risk, Compliance, and Infrastructure teams to manage technology risk and maintain audit-ready controls. . - **Financial & Vendor Management** Own the technology budget for the ISW program, managing resource allocation, vendor relationships, and strategic sourcing decisions. Deliver measurable ROI through disciplined investment prioritization and cost optimization. **Qualifications:** - 15+ years of progressive experience in software engineering and technology leadership within financial services (hands on role will be required to code) - Minimum 8 years in a senior leadership role managing large, globally distributed application development teams (50+ engineers) - Proven track record of delivering complex, enterprise-scale workflow and client-facing platforms in a regulated financial environment - Experience leading multi-year platform transformation programs — from legacy modernization to cloud-native, m…