Investigation Supervisor

**Join a Company Where Leadership Makes a Difference** At **ISN**, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the **Washington Business Journal** as one of the **50 Fastest Growing Government Contractors** and by the **Inc. 5000 as one of the Fastest Growing Private Companies**, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact. If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you. **Why You'll Love Working at ISN** We believe great leaders deserve great support. Our comprehensive benefits package includes: - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities ISN is actively seeking experienced Investigation Supervisors to support Supplemental Nutrition Assistance Program (SNAP) programs within **Central**, **Eastern**, **Midwest**, **Northen**, **Southern**, and **Western** regions. Specific tasks for this role may include but not limited to the following: - Provide regional oversight of fraud investigation teams and support for SNAP program - Support in planning, executing, and monitoring nationwide SNAP retailer investigative activities. - Assist with managing daily operational oversight of nationwide field investigative staff. - Ensure investigative activities comply with USDA FNS regulations, SNAP requirements, privacy standards, and evidentiary guidelines. - Track project milestones, deliverables, and timelines to ensure contract compliance and on-time submission. - Support corrective action plans and follow-up activities when performance or compliance gaps are identified. - Support in responding to customer inquiries, data calls, and issue resolution. - Assist in compiling program metrics, performance reports, periodic status reports, and overall program deliverables. - Support process improvement initiatives to enhance investigative efficiency, quality, and compliance. **Required Qualifications** - Experience with government contract performance standards, reporting requirements, and quality control frameworks is preferred. - Working knowledge of SNAP requirements, policies, and procedures, particularly as they relate to retailer investigations, compliance, and enforcement. - Demonstrate proficiency in secure case management, data tracking, and collaboration systems to support remote oversight, quality review, and performance monitoring of nationwide government investigative programs. **Preferred Qualifications** - Minimum of 5 years' investigative experience (i.e. government/private investigative work) - Minimum of 5 years of senior or supervisory management experience with proven ability to resolve client issues, adept at management and technical review to ensure quality - Minimum of 2 years' expe…