[INTERNAL CANDIDATES ONLY] Manager, Sales

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a Manager, Sales to join our Community Relations team and lead a team of Account Managers across the Americas. In this role, you will be accountable for your team’s performance and results, leading your team to achieve bookings and revenue goals by growing and expanding relationships with existing customers across our core Higher Education, Staff Housing, and Purpose-Built Student Accommodation markets. This is an exciting opportunity to step into a people-leadership role, where you will have a meaningful impact on both your team and the business. You will lead, coach, and develop a team of high-performing Account Managers, strengthen sales execution, and help the team consistently deliver results. By maintaining a strong understanding of your team’s performance, pipeline, and key opportunities, you will be able to identify risk and upside and forecast with the accuracy and rigor leadership needs to plan effectively. You will also work closely with Sales leadership and cross-functional partners across StarRez to support strategic customer opportunities, strengthen customer relationships, and continue improving how the Community Relations team works and grows. Ultimately, your leadership will help create a strong, accountable sales team that delivers for our customers and drives sustainable growth for StarRez. Role Specifics Work Location: Remote (US) Travel: 30% (The percentage of travel is an estimation and may vary based on business needs.) Compensation Structure: In addition to the base salary listed below, this role is eligible for a commission plan. Reporting Structure: This role reports to the Director, Sales. What You Will Own Lead, coach, and develop the Community Relations sales team, setting clear expectations and driving accountability for performance against upsell, cross-sell, bookings, and revenue goals Maintain strong forecasting and pipeline management discipline by conducting regular pipeline reviews with Account Managers, assessing the status and likelihood of key opportunities, identifying risk and upside. Drive strong and consistent sales execution across territory planning, pipeline generation, opportunity management, customer engagement, product demonstrations, proposals, and deal closure, ensuring the team effectively communicates and positions the value of StarRez solutions Play a key role in strategic renewals and expansion opportunities, including RFP responses and commercial negotiations, partnering with Sales leadership, Legal, Finance, and others to support complex opportunities Build and maintain relationships with key stakeholders at strategic customer accounts while coaching Account Managers to strengthen customer relationships and identify opportunities for growth Lead with an AI-forward mindset, responsibly embracing AI, automation and GTM technology to help the team scale, work more efficiently, and improve sales execution Strengthen team capability through ongoing coaching and sales enablement, participating in Sales Kickoff, Mid-Year Sales Training, and Sales Bootcamp, including delivering presentations and training sessions Required Qualifications 2+ years of account management experience, with a demonstrated track record of strong sales performance and quota achievement 1+ years of experience coaching, mentoring, supervising, or developing team members Strong understand…