Internal Audit Field Officer (Part-Time Contractor)

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100’s Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! Location: Work will be done remotely, but staff may be asked to travel to connect with IAA for resources (less than 5% travel expected) About this role The Internal Audit Field Officer (IA FO) is a member of the Recipient Safeguarding and Advocacy team. Their role is to ensure eligible recipients are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly. The IA FO will be responsible for conducting recipient surveys and associated processes to identify and mitigate risks, investigate cases of potential fraud or recipient harm, and provide recommendations to resolve cases. Part of the IA FO’s responsibility includes supporting the Community Engagement Manager in field risk assessment, recipient protection, and community mobilization and engagement. This role will require sharp judgment on operational issues and challenges, a strong work ethic, strong communication skills, and a strong commitment to GiveDirectly's values, mission and model. The Recipient Safeguarding and Advocacy team is strictly firewalled from GiveDirectly’s operations team. By joining as an Internal Audit Coordinator, you must agree to do your work with a high degree of confidentiality and anonymity. Reports to: Internal Audit Manager Level : Coordinator Travel Requirement: No travel requirement for this role What you’ll do: Recipient surveys (50%) Conduct remote surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, impersonation, etc.) Utilize AidKit, Zendesk, and other internal software to track incidents, leaving internal notes for the country management and/or operations team to review and action. Report any discovered cases and follow up with briefs to the Internal Audit Manager regularly Collaborate with the IA Manager to review and successfully draft the recipient Internal Audit follow-up survey Analyze the functionality of the surveys with recommendations to tailor to fit each program individually Track monthly survey responses from applicants by utilizing the internal software to report on KPIs and specific metrics. Identify and/or surface adverse event trends resulting from recipient survey responses to Reports and documentations (40%) Collect all possible complaints and respond within a reasonable time frame. Escalate information and report difficult cases to the supervisor based on established escalation protocols Brief the manager on the day’s outcome and help them in the management of next steps Produce weekly reports of cases, observations, and outcomes, and share these with the manager Take a lead in real-time case notes updates and tracking for resolution and recipient redress. Other tasks and responsibilities (10%) Supporting the IA Manager in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection. Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs Other responsibilities as assigned by manager Collaborate with the oper…