Intermodal Trucking Customer Service Rep

## Overview **W.W. Rowland Trucking Company, LLC** is a leading transportation company based in Texas, offering a variety of services including local, regional, and OTR trucking, secure drop lots, and container yard storage. We offer a comprehensive benefit package after 30 days of employment, 401k plan after six months of employment, paid time off (PTO), 7 company holidays and weekly payroll. ## Description **W.W. Rowland Trucking Company, LLC** has an immediate opening for an **Intermodal Trucking** **Customer Service Representative** to join our team in our D**allas, Texas location.** The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation. ***This an on-site position as it requires collaboration with terminal team members, customers, and leased drivers.*** #### ## Requirements **Job Responsibilities and Duties:** - Provides information to customers on service capabilities and capacity availability - Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received) - Resolve service issues - Schedule appointment times as required, meeting designated delivery windows set by the customer - Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible - Perform other duties as requested **Abilities and Skills:** - Excellent organizational, interpersonal communication, and computer skills - Detail-oriented and works effectively under pressure while meeting all applicable deadlines - Must be able to work independently and productively with minimum supervision - Recognize problems, identify possible causes and resolve routine problems - Ability to establish and maintain a professional atmosphere for co-workers and customers **Qualifications:** - Two (2) years of intermodal customer service preferred - Strong attention to detail and excellent local geographical knowledge - Bring energy, enthusiasm, and a positive attitude to the job - Excellent verbal/written communication skills - Computer Literate - (MS Word, Excel, and Outlook) required - Bilingual is a plus