Intermediate Supervisor, Southern District of New York

Summary The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the COR, ensures accountability of government property, and provides on-call support for emergencies. Essential Duties and Responsibilities Serve as the primary point of contact for the Government to discuss technical and security-related requirements through regular site visits to primary and sub-offices. It is the fiscal responsibility of the Contractor to provide adequate site visits necessary to successfully manage contract requirements. Have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues. Have the authority to supervise all CSOs and LCSOs working under this contract. Be available to the Government on a 24-hour basis, to ensure Contractor response in the event of an emergency or other exigent circumstance. Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage. Receive and execute daily technical direction from the COR. Maintain and monitor all post-performance required by this contract and correct any and all issues or problems brought to his/her attention. Keep the COR informed about post coverage, potential problems, and the actions are taken to correct any and all issues or problem(s) brought to his/her attention. Act on and report all Performance Service Violations (PSV) without hesitation or necessary delay. Assure all Government-issued equipment and property is tracked and accounted for, and otherwise safeguarded until the time it is returned to the Government, in accordance with an approved property control system. Have the ability to carry out all administrative tasks efficiently, e.g., timely, complete, and correct (without reliance and further assistance of the CSOs). Are prohibited from performing duties as that of a CSO or LCSO and shall not be subject to the uniform, medical or physical requirements stated in this contract. Supervisory Responsibilities The Intermediate Supervisor shall oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers. Competency To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution. Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Written Communication - Writes clearly and informatively; Edit…