Intermediate Business Analyst

| ARIZONA DEPARTMENT OF ADMINISTRATION *Delivering results that matter by providing best in class support services.* | | --- | ### **Intermediate Business Analyst** | **Job Location:** | | --- | #### Enterprise Resource Planning (ERP) Division This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures Main Office Location: 100 N.15th Avenue, Phoenix, AZ | **Posting Details:** | | --- | #### Salary: $70,000.00 - $ 75,000.00 #### Grade: 24 #### Open Until Business Needs Are Met | **Job Summary:** | | --- | The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dedicated Intermediate Business Analyst to join our dynamic team. In this pivotal role, you will provide essential operational subject matter and technical support for the AZ360 HRM modules, leveraging Transact Structured Query Language (TSQL) to deliver impactful reporting and data insights. Serving as a primary liaison between the Information Technology department and a key business unit, you will facilitate the seamless integration of technology and business processes to ensure organizational goals are met. Working under general supervision, you will collaborate closely with technical teams to assist in AZ360 analysis, manage security workflow configurations, and monitor the operating efficiency of AZ360, PageUp, and CSOD modules. Your primary focus will be the execution of strategic solutions identified by Senior Business Analysts, where you will take a lead role in the construction and validation phases of the project life-cycle. The successful candidate will ensure that all system configurations remain strictly aligned with established agency business processes, contributing to the overall reliability and performance of our enterprise applications. *The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.* | **Job Duties:** | | --- | - Collaborates closely with technical teams to perform system configuration and comprehensive testing for AZ360, PageUp, and CSOD modules. - Executes specific system modifications and process improvements identified during discovery sessions with key divisions, including the Benefits Services Division (BSD), Human Resources Division (HRD), and the Division of Business and Finance (DBF). - Serves as the primary responder for troubleshooting business unit and department system issues to ensure continuous operational support. - Performs initial technical analysis and manages the end-to-end ticketing process for system resolutions to maintain overall environment stability. - Utilizes Transact Structured Query Language (TSQL) to develop ad hoc reports and perform complex data extractions. - Assists in the collection and analysis of performance metrics to validate that implemented solutions meet agency expectations and functional requirements. - Partners with customers to identify business unit challenges, collect detailed requirements, and provide documentation for best practice models and resolutions. - Supports the statewide roll-out of the Arizona Management System (AMS) and assists in developing training content for new AZ360 modules. - Prepares professional briefing documentation, presentations, and reports for various agency stakeholders. - Participates in relevant professional meetings and training sessions, which may include travel on State business. - Demonstrates flexibility to work nights and weekends as required to accomplish mission-critical tasks and meet rigorous deadlines. | **Knowledge, Skills & Abilit…