Interim Housing Program Manager

Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary Our interim housing sites are a connection point for participants, staff, community partners; and funders who set expectations for excellence. The Program Manager is responsible for all of it. Reporting to the Director of Interim Housing or Senior Director of Programs, the Program Manager is the main leader at the site level. They are responsible for day-to-day operations, supervising staff, keeping participants safe, and making sure the site meets all contract requirements. This role sets the standard for how services are delivered, how staff show up, and how the site runs — not just during regular hours, but across every shift, in every interaction, and under the close watch of every funder. When something goes wrong, the Program Manager responds. When paperwork falls short, the Program Manager fixes it. When a participant's path to permanent housing slows down, the Program Manager makes sure the team has what it needs to move things forward. This role covers a lot of ground. It includes managing people, monitoring compliance, responding to incidents, coordinating across departments, representing the organization in the community, and overseeing services that keep participants at the center. All of this happens in programs that run around the clock and serve people dealing with serious instability. That is not by accident. Interim housing is complex, and the Program Manager is the person Hope the Mission trusts to lead it well. The quality of leadership at this level determines whether HTM's sites are places where people feel safe, supported, and moving toward something better — or just places where people stay. Primary Duties and Responsibilities Contract Compliance and Quality Assurance - Ensures program operations comply with all applicable funder requirements, Scope of Required Services (SRS), agency policies, and regulatory standards - Monitors performance metrics, data integrity, and quality assurance processes to ensure contract outcomes are met - Ensures adherence to site-specific operational, health, and safety requirements as outlined in Program Standards, Facility Standards, and funder directives, including personal property storage, sanitation, security coordination, medication protocols, emergency preparedness, inspections, and Department of Public Health compliance - Escalates areas of concern to the Director level for awareness and resolution. Staff Leadership and Supervision - Provides direct supervision to all program staff, including participation in hiring, onboarding, training, coaching, performance management, and accountability processes - Ensures consistent operational coverage across all shifts and maintains high-quality, trauma-informed service delivery at all times - Identifies staff development needs and supports ongoing growth through regular feedback, supervision, and coaching Participant Services and Outcomes - Oversees participant-centered service delivery grounded in Housing First, Harm Reduction, and Trauma-Informed Care principles - Coordinates with internal departments, community partners, Coordinated Entry System (CES) stakeholders, and public agencies to support participant outcomes and system alignment - Ensures participants are actively connected to housing pathways and that the team has the tools and direction needed to move cases forward - Ensures that the interim housing site is maintained as a community; ensuring that maintenance, safety, and quality and compliance standards are met Cross-Departmental Coordination - Collaborates with Finance, Facilities, HR, IT, Development, and Compliance teams to ensure timely reporting, budget tracking, procurement, facility readiness, and administrative requirements are met - Serves as a key point of contact for high-level communication…