Interim Director, International Student Services

The Director of International Student Services and Compliance (ISS) provides strategic, operational, and compliance leadership for Salt Lake Community College's International Student Services department. The Director is responsible for developing and maintaining a responsive, student-centered model of support for international students from inquiry and admission through enrollment, retention, completion, transfer, employment authorization, and post-completion transition. The Director serves as the College's Primary Designated School Official (PDSO) and is responsible for ensuring institutional compliance with applicable federal regulations, SEVIS reporting requirements, institutional authorization standards, and related policies and procedures governing international students. In addition to compliance oversight, the Director leads the development and implementation of a proactive case management and student success model designed to support international students in navigating academic, personal, financial, cultural, and immigration-related challenges. The Director establishes service standards, develops effective operational workflows, supervises staff, uses data to drive continuous improvement, and collaborates with campus partners to remove barriers and promote student success. The Director provides leadership, vision, fiscal oversight, and strategic direction for International Student Services, including: - International admissions support - International student advising - SEVIS compliance and reporting - Orientation and onboarding programs - Student success and retention initiatives - International student programming - Enrollment management activities - International student outreach and communication The Director supervises the International Student Services team, including: - International Admissions Advising - International Student Advising - International Student Program Specialists - SEVIS Coordinator(s) - Administrative Support Staff This is an at-will position **Essential Duties and Responsibilities** **Leadership and Department Operations** - Provide strategic leadership and direction for International Student Services in alignment with the Mission, Vision, Values, and Strategic Priorities of Salt Lake Community College. - Develop annual goals, priorities, assessment plans, and operational strategies for the department. - Hire, supervise, coach, mentor, and evaluate professional and support staff. - Establish clear service expectations, workflow processes, accountability measures, and performance standards. - Develop cross-training and succession planning strategies to ensure continuity of service and compliance. - Manage departmental budgets, grants, contracts, and resources. **Student Success and Case Management** - Develop, implement, and continuously improve a proactive case management model that supports international student success, retention, completion, transfer, and career readiness. - Ensure students receive timely, accurate, and culturally responsive support throughout their experience at SLCC. - Establish and monitor service standards for student responsiveness, issue resolution, follow-up, and communication. - Coordinate support and intervention efforts for students experiencing academic, financial, personal, employment-related, cultural adjustment, or immigration-related challenges. - Develop systems to identify student needs, track interventions, monitor outcomes, and ensure appropriate follow-through. - Partner with campus departments to remove barriers and improve access to student support services. **SEVIS Compliance and Risk Management** - Serve as the College's Primary Designated School Official (PDSO). - Maintain institutional compliance with all applicable federal, state, and regulatory requirements related to international students. - Oversee SEVIS reporting, monitoring, recordkeeping, and documentation requirements. - Monitor changes in immigration regulations and ensure timely impleme…