Intake Specialist for Energy Program (Nonprofit)

Compensation Range: $19.00 to $22.00 hourly plus excellent benefits. This is a full-time and on-site position in our DTLA office. ABOUT PACE Founded in 1975, Pacific Asian Consortium in Employment (PACE) is a local community nonprofit dedicated to serving the region's diverse communities. What started as job training for the Asian Pacific Islander communities has grown into a full-service organization serving a diverse community of 40,000+ people annually across programs including: Employment, Business Development, Early Childhood Education (Head Start) Affordable Housing, Weatherization and Energy Conservation Programs. With 350+ staff, PACE is recognized as a leader in addressing problems of poverty and economic inequity in ethnic minority communities and has a reputation of being responsive to community needs. PACE is known for creating innovative solutions to the myriad of challenges faced by our clients. PACE ENERGY in particular helps reduce energy burden by providing utility bill assistance, energy conservation education, outreach, weatherization services, and energy efficiency upgrades to low income families and individuals across Los Angeles. Learn more at: https://pacela.org/ https://pacela.org/our-work/energy/ POSITION SUMMARY PACE Energy Department Is looking for a motivated and service-oriented INTAKE SPECIALIST to join the team! The Intake Specialist will provide frontline services to clients seeking assistance through the Home Energy Assistance Program (HEAP) under a contract with the State of California Community Development. This position requires exceptional customer service skills to effectively serve walk-in clients, process online applications, handle mail-in applications, assess eligibility, complete applications, and ensure accurate documentation while maintaining a welcoming and professional environment. This is a great opportunity to gain valuable experience and skills, grow your career, all while making positive impact to your community! KEY RESPONSIBILITIES Greet and assist walk-in clients in a professional, courteous, and culturally sensitive manner Process and review HEAP applications submitted through multiple channels: walk-in, online portal, and mail Open, sort, and log mail-in applications received daily, ensuring proper date stamping and tracking Conduct initial intake interviews with walk-in clients to determine eligibility for HEAP services Review online and mail-in applications for completeness and accuracy, following up with applicants as needed Explain program requirements, application processes, and available assistance options to clients in-person, via phone, email, and written correspondence Collect, review, and verify required documentation including identification, income verification, utility bills, and residency proof from walk-in, online, and mail-in applicants Accurately complete and process HEAP applications in compliance with State of California guidelines and program regulations Scan and digitize mail-in applications and supporting documents for electronic filing and processing Maintain organized client files for in-person, online, and mail-in applications, ensuring all documentation is complete and properly filed Enter client information and application data into agency database systems with accuracy and attention to detail Monitor application queues from all intake channels and prioritize applications based on submission date and urgency Track application status and provide clients with timely updates on their case progress via phone, email, mail, or in-person Coordinate with utility companies and other service providers as needed to facilitate assistance delivery Maintain strict confidentiality of client information in accordance with privacy regulations Respond to client inquiries via phone, email, online portal messaging, mail, and in person in a timely and professional manner Prepare regular reports on intake activities, client demographics, and program statistics for a…